We will only start handling your order after receipt of your payment. For postage and packing we will charge the following costs;
In the Netherlands: euro 7,50 per shipment up to 10 kilogram
Within the EU:Order value 0,= to 149,= euro 20% of order value with a minimum of 18,50 postage costs
Order value 150,= to 249,= euro 17,5 % of order value
Order value 250,= to 499,= euro 15 % of order value
Order value 500,= to 999,= euro 12,5 % of order value
Order value 1000,= euro and more 10 % of order value
Outside the EU:
Order value 0,= to 149,= euro 25 % of order value with a minimum of 28,50 postage costs
Order value 150,= to 249,= euro 20 % of order value
Order value 250,= to 499,= euro 17,5 % of order value
Order value 500,= to 999,= euro 15 % of order value
Order value 1000,= euro and more 12,5 % of order value
These costs are based on using Dutch TNT postal services; air mail priority.
Plants are always sent on risk of the customer; the liability of STC ends when we handover the shipment to the postoffice.
Including using this service is an insurance of maximum of 3000,= euros for orders that
do not arrive at all within the EU and an insurance of 3000,= euros of all orders outside the EU (all other countries)
In the case of
non-arrival of your order please notify STC and we will start an investigation with TNT post (or courier).
Please note that the above insurance is only in the case a parcel does not arrive at all (lost or stolen), NOT in any case of late delivery, partly delivery or damaged delivery !!
In case that a customer is offered a damaged box the customer should not accept it from the (local) postal service distributor because once accepted and signed for there is no claim possible. STC is NOT responsible in any case if the customer signs and accepts a damaged order/shipment.
The duration of shipment
CANNOT be guaranteed by STC. Normally shipments within the EU will be delivered within 7 working days but STC is NOT responsible for delays in ANY way, nore in the EU or abroad.
If plants arrive dead or damaged due to delay in shipment STC will NOT be responsible and no claims can be made.
Track & Trace:
Orders sent within the European community are sent with a code starting always with 3S. Orders sent outside the EU always get a barcode starting with CC.
In case you receive an automatic email from STC with this code (3SZYIP9000XXX or CC5762901xxxNL) you can follow it on the following website:
https://tracktrace/tntpostpakketservice.nl/search/searchbasic.aspxtype in the BARCODE (3SZYIP9000xxx for EU destinations or CC576290xxxNL for rest of the world) , select: INTERNATIONAL, DO NOT type in a zipcode !! and then click on search.
Already a lot of countries support this system, but not all !! Also be aware of the fact that information can be delayed as only in the evenings TNT Holland gets the scanned information back.
We advice you to follow first system to trace your order. In case your parcel is not with you in 2-3 weeks please inform us. Some countries have very strong and time-consuming custom delays.