Succulent Tissue Culture

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Terms

Terms of buying at STC.

We are pleased to welcome you as a customer of plants produced by STC.
Please read carefully all instructions and terms below as these are the conditions you agree with once you place an order with us or place a bid in our plant auction.

STC will handle each order strictly according to these terms and conditions and we will do all our best to satisfy you as our customer.

Terms and conditions webshop.

1. All orders will be accepted in terms of value of the order; there is no minimum order value.
   
2. All prices are in EUROS
   
3. All prices are included 6% VAT.  Orders made by a European (EU) company that provide us their VAT number will not be charged VAT.
   
4. In general STC is open all year around; but we do not ship cold-sensitive plants during the winter time. Before ordering such an item please send us an email and we will inform you what would be the best time of year for shipment. The customer should be aware of the fact that if the customers still wants plants to be shipped during cold seasons the shipment is always on the risk of the customer
   
5. All orders must be paid in advance using one of the options that you will see once leaving the shop; these options are:
   Banc draft on our banc account number
   IBAN:    NL44RABO0333642112
   BIC(SWIFT):            RABONL2U
   Sending cash Euro banc notes on the customers risk
   Using Paypal (you can use any credit card or banc account)
   We will not accept other ways of payment, including cheques.
   
6. VAT number of STC is 168525525 B 01
   
7. Chamber of Commerce number of STC is 22037246
   
8. We will only start handling your order after receipt of your payment. For postage and packing we will charge the following costs;
   
   In the Netherlands:
   euro 7,50  per shipment up to 10 kilogram
   
   Within the EU:
   Order value 0,= to 149,= euro 20% of order value with a minimum of 18,50 postage costs
   Order value 150,= to 249,= euro 17,5 % of order value
   Order value 250,= to 499,= euro 15 % of order value
   Order value 500,= to 999,= euro 12,5 % of order value
   Order value 1000,= euro and more 10 % of order value
   
   Outside the EU:
   Order value 0,= to 149,= euro 25 % of order value with a minimum of  28,50 postage costs
   Order value 150,= to 249,= euro 20 % of order value
   Order value 250,= to 499,= euro 17,5 % of order value
   Order value 500,= to 999,= euro 15 % of order value
   Order value 1000,= euro and more 12,5 % of order value
   
   These costs are based on using  Dutch TNT postal services; air mail priority.
   Plants are always sent on risk of the customer; the liability of STC ends when we handover the shipment to the postoffice.
   Including using this service is an insurance of maximum of 500,= euros for orders that do not arrive at all within the EU and an insurance of 200,= euros of all orders ouside the EU (all other countries) 
   In the case of non-arrival of your order please notify STC and we will start an investigation with TNT post (or courier).
   In case that a customer is offered a damaged box the customer should not accept it from the (local) postal service distributor because once accepted and signed for there is no claim possible. STC is NOT responsible in any case if the customers signs and accepts a damaged order.
   The duration of shipment CANNOT be guaranteed by STC. Normally shipments within the EU will be delivered within 7 working days but STC is NOT responsible for delays in ANY way, nore in the EU or abroad.
   If plants arrive dead or damaged due to delay in shipment STC will NOT be responsible and no claims can be made.
   The customer can choose for another postal service option (courier) on request; STC will calculate the exact costs if a courier transport of choice by the customer is wanted.
   These courier transports are fast, reliable, insured but expensive.
   The costs of this courier must be paid in advance. 
   
9. Fytosanitairy certificates:
   Within the EU these documents are not necessary.
   This includes the following countries only: Belgium, Bulgaria, Cyprus (only Greek part), Denmark (excluding Far Oer), Germany, Estonia, Finland, France (including Monaco, excl. Andorra), Greece, Hungary, Ireland, Italy (excl. San Marino), Lithuania, Latvia, Luxemburg, Malta, The Netherlands, Austria, Poland, Portugal (incl. Madeira and Acores), Romania, Slovenia, Slovakia, Spain (excl. Canary Islands), Czech republic, United Kingdom (excl. Gibraltar and Channel Islands), Sweden, Finland. 
   
10. Note that all other countries, even if they are inside Europe but NOT inside EU need a phytosanitairy certificate. A phytosanitairy certificate costs euro 75,= per shipment.
    
11. Customers outside in the EU need a phytosanitairy certificate always and , in some cases they need to send us their import permit when is necessary in their country (China, USA, Israel etc.). A Phytosanitairy certificate costs euro 75,= per shipment.
    It is the customers duty to inform STC about specific coutry regulations (import permits) on the import of plants.
    
    
12. CITES can no longer be provided due to the high costs involved and long waiting times. CITES plants are labelled in the shop and if ordered outside the EU these items will be cancelled from the order.
    There is an exception for a limited number of plants:
    Plants belonging to CITES app. 2 from the following groups can be exported with notification on the phytosanitairy certificate that these were artificially propagated as defined by CITES.
    This counts for the following groups only:
    Aloe spp.
    Cactaceae spp.
    Euphorbia spp.
    But only appendix. 2 plants, in no way appendix 1 plants !
    
13. NO EXPORT TO RUSSIAN FEDERATION.
    Due to the extreme costly and very long and strict control issues, phytosanitairy issues etc. issued by the Russian Federation (Russia) we can no longer export any product to Russia or the Russian Federation.
    For more information about why we cannot do this we kindly ask our Russian customers to contact their Ministery of Agriculture, dept. of import of plant material.
    
    
14. Some countries ask special regulations in terms of importing plants (Like, Israel, United States). It is the customers duty to inform us about specific country-based regulations. Also some countries forbid to import specific plants. Also here it is the customers duty to inform STC about specific country-based regulations.
    Some countries even ask you to enclose an import permit for plants; if this is the case it is the customers duty to send us a copy of this import permit which we will enclose in the package. This last is the case for imports in the USA, China, Israel etc.
    Also we would like to attend you on a growing number of countries, also within the EU !!- that prohibit import of mescaline-canotaining cacti, like Lophophora.
    It is the customers duty and responsability to inform us if your country accepts import of these Cacti (for instance there is prohibition to import these into France, Italy and USA and many more countries which we currently do not have a list of)
    
    STC is not responsible of any delays, confiscations etc. by the customs of (non-)EU countries whatsoever in any case.
    
15. Replacements and refunding payments
    
    STC always refunds payments of plants which were made in advance but sold out on the time of arrival of the payment.
    In the case that a customer is not satisfied with the quality of the plants the customer will be paid back the value of plants upon return of the plants to STC within 2 weeks time.
    STC will NOT refund if the plants are not send back to STC. STC will NOT refund postage costs, fytosanitairy certificate costs etc. though only plant costs.

Terms and conditions plant auction.

1. ALL conditions and terms written in the webshop above apply also for items bought in our auction system.
2. Taking part in the plant auction is free for everybody under the following conditions: 

• A bid must be placed accompanied by your full name and address information and email-address
• Once you make a bid you immediately agree on all the terms and conditions written above including accepting all additional costs like postage & packing and the necessary documents
• You can only bid in whole euros
• Once you made a bid and wrote your correct email-address you will receive a notification of your bid by email.
• If you are over-bid by another bidder you will receive an email that tells you that you have been overbid; you then can decide to place another bid.
• Bidders cannot see who is bidding on the same or other items nor will STC give information on who bids and who is the highest bidder.
• Each item in the auction will be offered for a fixed time exactly with a minimum of two weeks; each item has a clock below where bidders can see when the auction for this specific item ends.
• At the end of the auction the highest bidders will receive an email that he/she is the highest bidder and he/she pays the amount which he/she bids in the last bid. So the final price is the highest bid, NOT the previous one lower like in Ebay !
• STC will write an email to the highest bidders telling him/her the total cost, including postage & packing and fytosanitairy and/or CITES documents.
  PLEASE BE AWARE OF THESE COST BEFORE YOU PLACE A BID.
• In case a highest bidder does not pay or does not respect the conditions above he/she  will no longer be accepted within the auction system and his/her future bids will be eliminated from the auctions.
• There is NO reduction of prices of auction items like in the normal shop when bought over a minimum of euro 500,= All auction plants are out of this reduction system
• Note that you should put our email address on your white list of spam-filters otherwise messages can be blocked by various spam-filters and you won't be notiefied when you place a bid or are overbid. The email-address that should be put on the white list is: info@succulent-tissue-culture.com.