Succulent Tissue Culture

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Terms

Terms of buying at STC.

We are pleased to welcome you as a customer of plants produced by STC.
Please read carefully all instructions and terms below as these are the conditions you agree with once you place an order with us or place a bid in our plant auction.

STC will handle each order strictly according to these terms and conditions and we will do all our best to satisfy you as our customer.

Terms and conditions webshop.

1. All orders will be accepted in terms of value of the order; there is no minimum order value.
   
2. All prices are in EUROS
   
3. All prices are included 6% VAT for private persons. 
   Orders made by a European (EU) company that provide us their VAT number will not be charged VAT.
   There is an exception for dealers with whom we made a special agreement concerning reductions; for them the price of plants minus the reductions they get is NOT including VAT. Please contact us if you have questions about it.
   
4. In general STC is open all year around; but we do not ship cold-sensitive plants during the winter time. Before ordering such an item please send us an email and we will inform you what would be the best time of year for shipment. The customer should be aware of the fact that if the customers still wants plants to be shipped during cold seasons the shipment is always on the risk of the customer
   
5. Please when ordering give us your full mail address and telephone number as this is the address we ship the plants to.
   It happens that parcels are sent back to us -for which we pay 35 euros return costs- for reasons like: unknown address, not at home, no answer to the door etc.
   STC is not responsible for non-delivery in that case and will not be able to refund as we did our duty in shipping the plants.
   In the event you can expect not to be at home you may provide us with another shipping address of a person that can receive your parcel.
   We must apologize on forehand but each country has different regulations about delivery; normally they should leave a written message at your door but in some countries this is not the case and they simply send back the parcel to us and this results in strongly etiolated, almost dead plants being returned.
   
   
6. All orders must be paid in advance using one of the options that you will see once leaving the shop; these options are:
   Banc draft on our banc account number
   IBAN:    NL44RABO0333642112
   BIC(SWIFT):            RABONL2U
   Address-information of the banc:
   RABOBANK
   Livingstoneweg 13
   4462GL GOES
   The Netherlands
   
   Sending cash Euro banc notes on the customers risk. We do not recommend this as many envelopes are being opened, re-closed and offered to us, even when they are registered; we are not allowed to check the contents of the envelope before having signed and it happens we signed for an empty envelope...
   
   Using Paypal (you can use any credit card or banc account)
   We cannot  accept other ways of payment, including cheques.
   
7. VAT number of STC is 168525525 B 01
   
8. Chamber of Commerce number of STC is 22037246
   
9. NAK-Tuinbouw registration number: 64155
   
10. We will only start handling your order after receipt of your payment. For postage and packing we will charge the following costs; These costs will be automatically calculated when you place your order.
    
    Postage rates per 01-01-2012
    
    In the Netherlands:
    euro 7,50  per shipment up to 10 kilogram
    
    Within the EU ZONE 1 (All EU destinations, not being EU ZONE 2 countries):
    Order value 0,= to 149,= euro 20 % of order value with a minimum of euro 24,=  postage costs
    Order value 150,= to 249,= euro 17,5 % of order value
    Order value 250,= to 499,= euro 12,5 % of order value
    Order value 500,= to 999,= euro 7 % of order value
    Order value 1000,= euro and more 5 % of order value
    
    Within the EU ZONE 2 (Bulgaria, Cyprus, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovenia, Slovakia, Czech rep.):
    Order value 0,= to 149,= euro 20% of order value with a minimum of  euro 30,= postage costs
    Order value 150,= to 249,= euro 17,5 % of order value
    Order value 250,= to 499,= euro 12,5 % of order value
    Order value 500,= to 999,= euro 7 % of order value
    Order value 1000,= euro and more 5% of order value
    
    Outside the EU REST OF THE WORLD:
    Order value 0,= to 149,= euro 20 % of order value with a minimum of  euro 30,= postage costs
    Order value 150,= to 249,= euro 20 % of order value
    Order value 250,= to 499,= euro 12,5 % of order value
    Order value 500,= to 999,= euro 8 % of order value
    Order value 1000,= euro and more 6 % of order value
    
    These costs are based on using  Dutch POST NL postal services; air mail priority or FedEx EU Priority Delivery services.
    Plants are always sent on risk of the customer; the liability of STC ends when we handover the shipment to the postoffice.
    Including using this service is an insurance of maximum of 2000,= euros for orders that do not arrive at all within the EU and an insurance of 2000,= euros of all orders outside the EU (all other countries) 
    In the case of non-arrival of your order please notify STC and we will start an investigation with POST NL or FedEx.
    Please note that the above insurance is only in the case a parcel does not arrive at all (lost or stolen), NOT in any case of late delivery, partly delivery or damaged delivery !!
    In case that a customer is offered a damaged box the customer should not accept it from the (local) postal service distributor because once accepted and signed for there is no claim possible. STC is NOT responsible in any case if the customer signs and accepts a damaged order/shipment.
    The duration of shipment CANNOT be guaranteed by STC. Normally shipments within the EU will be delivered within 7 working days but STC is NOT responsible for delays in ANY way, nore in the EU or abroad.
    If plants arrive dead or damaged due to delay in shipment STC will NOT be responsible and no claims can be made.
    
    Currently we are starting to use FedEx express service within the EU 
    
    Track & Trace:
    
    Shipping with the Post:
    Orders sent within the European community are sent by either Post NL or FedEx. The shipments sent with Post NL always start with a code starting always with 3S.
    We also sent orders within the EU with FedEx, then you will receive a notification email with a FedEx track and trace code, to be followed on www.fedex.com
    
    Orders sent outside the EU are always sent with Post NL and  always get a barcode starting with CC.
    In case you receive an automatic email from STC with this code (3SZYIP9000XXX or CC5762901xxxNL) you can follow it on the following website:
    
    http://www.postnlpakketten.nl/klantenservice/tracktrace/basicsearch.aspx?lang=en&B=3SABC12345678&I=true
    
    type in the BARCODE (3SZYIP9000xxx for EU destinations or CC576290xxxNL for rest of the world) , select: INTERNATIONAL, DO NOT type in a zipcode !! and then click on search.
    
    Already a lot of countries support this system, but not all !! Also be aware of the fact that information can be delayed as only in the evenings TNT Holland gets the scanned information back.
    
    
    We advice you to follow either system to trace your order, it will be a:
    3S... code Post Europe
    or a FedEx code within the EU,
    CC... code Post Rest of the World
    In case your parcel is not with you in 2-3 weeks please inform us. Some countries have very strong and time-consuming custom delays.
     
11. Delivery time:
    Normally the whole process after receipt of payment of getting orders shipped is 2 weeks for orders within the EU and 2-4 weeks for orders outside the EU.
    In the last case we are depending on the time schedules of the phytosanitary inspectors to come by and this may cause some delay in certain shipments. In general a shipment outside the EU with a phytosanitary certificate might take a minimum of 3 weeks or more.
    
12. Fytosanitary certificates:
    Within the EU these documents are not necessary.
    This includes the following countries only: Belgium, Bulgaria, Cyprus (only Greek part), Denmark (excluding Far Oer), Germany, Estonia, Finland, France (including Monaco, excl. Andorra), Greece, Hungary, Ireland, Italy (excl. San Marino), Lithuania, Latvia, Luxemburg, Malta, The Netherlands, Austria, Poland, Portugal (incl. Madeira and Acores), Romania, Slovenia, Slovakia, Spain (excl. Canary Islands), Czech republic, United Kingdom (excl. Gibraltar and Channel Islands), Sweden, Finland. 
    All CITES plants can also be shipped without CITES papers to these countries.
    
13. Note that all other countries (except Switzerland), even if they are inside Europe but NOT inside EU, need a phytosanitary certificate. A phytosanitary certificate costs euro 75,= per shipment, no matter the amount of plants. So it might be wise to combine orders to save of these costs.
    
14. Exception to 12. above: To Switzerland we can ship to our customers non-CITES plants without fytosanitairy certificate. This means that we can ship all plants except groups like Aloe, Euphorbia, Cactaceae etc. which are either listed CITES app. I, II or III. Please check www.cites.org to see the current list of all CITES plants.
    
    
15. Customers outside the EU need a phytosanitairy certificate always and , in some cases they need to send us their import permit when is necessary in their country (China, USA, Israel, etc.). A Phytosanitary certificate costs euro 75,= per shipment.
    It is the customers duty to inform STC about specific coutry regulations (import permits) on the import of plants.
    Special requests from customers outside the EU concerning phytosanitairy documents can be made prior to ordering by sending us an email.
    
    
16. CITES can no longer be provided due to the high costs involved and long waiting times. CITES plants are labelled in the shop and if ordered outside the EU these items will be cancelled from the order; you will get an error and the order is cancelled.
    There is an exception for a limited number of plants:
    Plants belonging to CITES app. 2 from the following groups can be exported with notification on the phytosanitairy certificate that these were artificially propagated as defined by CITES.
    This counts for the following groups only:
    Aloe spp.
    Cactaceae spp.
    Euphorbia spp.
    But only appendix. 2 plants, in no way appendix 1 plants !
    In a few exceptional cases STC can ask CITES export permission of appendix 1 plants, but for this you need to send/fax us your CITES import permit in order for us to get our export permit. In case a non-EU customer wants to order CITES app.1 plants he/she should notify us on forehand.
    
17. NO EXPORT COUNTRIES.
    Due to the extreme costly and very long and strict control issues, phytosanitary issues etc. issued by some countries,  we can no longer export any plants to the following list of countries:
    
     
    Taiwan: no export (no roots are allowed)
    
    Australia: no export, also no in vitro export, impossible regulations
    
    New Zealand: no export, also no in vitro export, impossible regulations
    
    Israel per 1-4-2011 (always IVI is needed (additional sentences on the fyto) and this costs us euro 140,= per specie); export is almost impossible.
    
    Russian Federation: no export; impossible regulations even with fyto
    
    Ukrain: no export; impossible regulations even with fyto
    
    
    We are extremely sorry for this but the restrictions in these countries make shipping plants a nightmare and both our customers and we are not waiting for problems due to very strict importing rules.
    Country importing rules change almost daily; we do get a weekly update from the Dutch ministery of Agriculture about specific country-based regulations, so it might happen that this list will be updated frequently.
    Beside our effort to apply to all county-based import issues it is also the customers duty to inform us about specific country-based rules or laws as STC cannot know all these.
    
18. EXPORT OF CACTI TO THAILAND
    Exporting plants of the family Cactaceae to Thailand need to be checked in the laboratory for cacti cyst nematodes; this is a demand by the Thai authorities. As this is extremely expensive we cannot export plants of the family Cactaceae to Thailand, only if the customer is willing to pay all the examination costs.
    
19. Some countries ask special regulations in terms of importing plants (Like United States,  etc). It is the customers duty to inform us about specific country-based regulations.
    As from 1-4-2011 IVI's are no longer free; an IVI is an additional sentence on the fyto that is not normally requiered according to country rules, but some countries always ask additional sentences (Israel). For these IVI's we will have to pay euro 140,= per import permit which we won't do, so export with an IVI can only be started if the customer is willing to pay an extra fee of euro 140,=
    per specie.
    
    Also some countries forbid to import specific plants. Also here it is the customers duty to inform STC about specific country-based regulations.
    Some countries even ask you to enclose an import permit for plants; if this is the case it is the customers duty to send us a copy of this import permit which we will enclose in the package. This last is the case for imports in the USA, China, Israel, etc.
    Also we would like to attend you on a growing number of countries, also within the EU !!- that prohibit import of mescaline-containing cacti, like Lophophora.
    It is the customers duty and responsability to inform us if your country accepts import of these Cacti (for instance there is prohibition to import these into France, Italy and USA and many more countries which we currently do not have a list of)
    
    STC is not responsible of any delays, confiscations etc. by the customs of (non-)EU countries whatsoever in any case.
    
20. Subscribing the newsletter.
    
    If you decide to subscribe for our newsletter, which does inform you about auctions to come, it is important that once you subscribed, you click on the link in the email you receive shortly after subscribing.
    In many cases people forget this or the email address info@succulent-tissue-culture.com is send to their spam box.
    In this case your subscription is NOT valid and you won't receive the newsletter.
    This rule is a Dutch law, we cannot by hand send you newsletter without proper subscription.
    
    
21. Replacements and refunding payments
    
    STC always refunds payments of plants which were made in advance but sold out on the time of arrival of the payment.
    In the case that a customer is not satisfied with the quality of the plants the customer will be paid back the value of plants upon return of the plants to STC within 2 weeks time, including into the return shipment the necessary papers like a fytosanitary certifiacte.
    STC will NOT refund if the plants are not send back to STC. STC will NOT refund postage costs, fytosanitary certificate costs etc. though only plant costs.

Terms and conditions plant auction.

1. ALL conditions and terms written in the webshop above apply also for items bought in our auction system.
2. Taking part in the plant auction is free for everybody under the following conditions: 

• A bid must be placed accompanied by your full name and address information and email-address, or you can make an account and be able to place hidden bids (non-account holders cannot place hidden bids)
• The hidden bid system for accountholders is a system in which the bidder places a maximum bid to which he/she wants to win this plant; until this amount he/she is the highest bidder but the final price he/she pays is always the second lower bid + 1 euro. The hidden bid is not shown on the auction, so other bidders don't know your hidden bid. Also, when logged in as an account holder, you can see an overview of the items you are bidding on and the latest results and -if wished- can quickly make a new bid without typing again all your personal information. We strongly encourage to make an account when participating into the auctions.
  If you have any questions about this system, please send us an email.
• Once you make a (hidden) bid you immediately agree on all the terms and conditions written above including accepting all additional costs like postage & packing and the necessary documents
• You can only bid in whole euros
• Once you made a bid and wrote your correct email-address you will receive a notification of your bid by email.
• If you are over-bid by another bidder you will receive an email that tells you that you have been overbid; you then can decide to place another bid.
• Bidders cannot see who is bidding on the same or other items nor will STC give information on who bids and who is the highest bidder.
• Only account holders can place hidden bids. For this please make an account on our home page of the webshop; then log-in and you can place hidden bids, see the overview and make very fast bids, specially on the end of the auction.
• Hidden bids are not shown in display and cannot be seen to any other bidders.
• Each item in the auction will be offered for a fixed time exactly with a minimum of 7 days; each item has a clock below where bidders can see when the auction for this specific item ends.
• At the end of the auction the highest bidders will receive an email that he/she is the highest bidder and he/she pays the amount which he/she bids in the last bid, taken into account that people that placed a hidden bid and won for a lower amount won the plant for that lower amount + 1 euro and not their hidden bid amount. 
• STC will write an email to the highest bidders telling him/her the total cost, including postage & packing and fytosanitary  documents.
  PLEASE BE AWARE OF THESE COST BEFORE YOU PLACE A BID.
• In case a highest bidder does not pay or does not respect the conditions above he/she  will no longer be accepted within the auction system and his/her future bids will be eliminated from the auctions.
• There is NO reduction of prices of auction items like in the normal shop when bought over a minimum of euro 250,= All auction plants are out of this reduction system
• Note that you should put our email address on your white list of spam-filters otherwise messages can be blocked by various spam-filters and you won't be notiefied when you place a bid or are overbid. The email-address that should be put on the white list is: info@succulent-tissue-culture.com.